Congratulations on your assignment to Naval Station Norfolk! We welcome you, and are humbled at the opportunity to provide you accommodations while you complete your mission. Our goal is to provide stellar service, and to ensure that our facilities are the safest and most comfortable in the Navy. Your feedback is always welcome (and encouraged!)
 
The intention of this package is to inform you of the rules, regulations, and responsibilities we all have to ensure our program runs as efficiently as possible. It is a collective effort, and there are expectations on both management and the resident in order for us to achieve success.     
 
While residing in our facilities, we hope that you make it your home away from home. If for any reason you have a concern, our Building Managers are trained and eager to remedy. There are periodic inspections of the rooms so that we may ensure that everyone is doing their part in maintaining the overall facility conditions.  
 
Each facility has designated Resident Advisors (RA’s) that act as a first line of defense for any concerns our residents may have. You are absolutely encouraged to maintain an open communication channel with them as they can assist in a multitude of ways. Shortly after check-in your assigned RA will introduce themselves and provide you contact information.
 
Thank you for your service! I am extremely grateful for all that you do, and I stand by to assist in making your accommodations onboard Naval Station Norfolk second to none.